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Retail & Distribution

Channel & experience network

Retail & Distribution

The network that actually meets the customer: Kajaria World, Galaxy and Prima showrooms, exclusive and multi-brand dealers, sub-dealers and project sales teams across India. This is where brand, price and service are experienced — and where the least data is captured today.

FY26 revenue

₹1,055.20 cr

Outsourced / traded tiles

Dealer touchpoints

1,800+

FY25 annual report

Revenue per employee

₹61 lakh

FY25

Showroom rating read

3.9-4.1 / 5

Justdial, Ernakulam & Hyderabad

AI readiness

33

₹1,055 cr FY26 outsourced & traded tile revenue · 1,800+ dealer touchpoints

Data foundation36
Process digitisation40
Talent & adoption36
Governance46
AI in production8

What runs the business today

  • Dealer portal with partial secondary-sales reporting
  • Showroom walk-in registers, mostly paper
  • Field sales app for visit logging
  • Credit and outstanding tracked in SAP FI

Data already being created

  • Dealer scorecards: offtake, credit, returns, mix
  • Showroom footfall, catchment and conversion
  • Field-force visit and beat data
  • Consumer enquiries across web, call and walk-in

Where value leaks today

  • Enquiries walk in, walk out and are never followed up
  • Dealer health is judged on primary billing, not sell-out
  • Collections and credit follow-up depends on individual relationships
  • New showroom locations are chosen on intuition, not catchment data

Competing with

Somany showroomsAGL retailLocal multi-brand tile retail

Top ten AI applications

What we would build for Retail & Distribution

Every showroom conversation captured, scored and followed up by a voice agent.

Ranked by business impact

Quick win Core transformation
1

Showroom Voice Concierge

DeployOneConnect · 0-90 days · Quick win

Impact rank

1 of 10

Every walk-in, missed call and web enquiry answered and followed up by a voice agent that speaks the customer's language and books the visit.

Target to baselineLead capture from under 20% to 90%+, conversion up 15-25%

2

Dealer Health Score

DeployOnePredict · 3-6 months · Core transformation

Impact rank

2 of 10

Grades all 1,800 dealers on sell-out, credit, returns and engagement, and predicts who is about to churn to a competitor.

Target to baselineDealer attrition down 30%

3

Catchment & Site Selector

DeployOneSense · 3-6 months · Core transformation

Impact rank

3 of 10

Scores every potential showroom location on construction activity, income, competition and footfall potential.

Target to baselineNew-store payback improved 20-30%

4

Field Force Copilot

DeployOneDash · 0-90 days · Quick win

Impact rank

4 of 10

Tells each field officer who to visit today, what to say, and what the dealer bought last — on their phone.

Target to baselineProductive calls per day up 25%

5

Credit & Collections Sentinel

DeployOnePredict · 3-6 months · Core transformation

Impact rank

5 of 10

Early-warning scoring on dealer credit, paired with the collections voice agent for graded follow-up.

Target to baselineBad debt down 20-25%

6

Local Marketing Engine

DeployOneEngage · 0-90 days · Quick win

Impact rank

6 of 10

Generates showroom-level campaigns in local languages and reallocates spend to what actually drives walk-ins.

Target to baselineCost per walk-in down 30%

7

Enquiry-to-Order Autopilot

DeployOneCustom · 3-6 months · Core transformation

Impact rank

7 of 10

Automates quotation, sample dispatch, follow-up and order confirmation end to end with human checkpoints.

Target to baselineQuote turnaround from days to minutes

8

Showroom Experience Analyser

DeployOneConverse · 3-6 months · Core transformation

Impact rank

8 of 10

Scores in-store conversations and consultation quality across the exclusive network.

Target to baselineConversion up 10-15% on coached stores

9

Sample & Display Logistics

DeployOnePredict · 3-6 months · Quick win

Impact rank

9 of 10

Predicts which samples and displays each showroom needs, cutting cost and dead display stock.

Target to baselineSample spend down 25%

10

Channel Command Center

DeployOneDash · 0-90 days · Core transformation

Impact rank

10 of 10

One live map of dealers, showrooms, enquiries, conversion and competitor encroachment.

Target to baselineChannel steered weekly

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