DeployOne Sense
Your customers are already telling you what to build. It is just spread across a million reviews.
Sense crawls reviews, marketplaces, social, forums and trade press every day, then turns it into something a leadership team can act on. Every number and every quote on these four reports was read from a public page — the source is linked next to it.
Read live by DeployOne Sense on 5 Sep 2026 · review sites, complaint registries, local listings, brand-owned channels
Pages read
35
Verbatim reviews quoted
19
Complaints on public registries
51
Public ratings behind the scores
1,456
Brands covered
4
Four brand reports
Open any brand for the full read
Read live on 5 September 2026. Every brand now has some independent base — but for two of them it is so thin that the thinness is the finding.
Kajaria Tiles
MouthShut, ConsumerComplaints.in, Justdial showroom listings, X replies
66
From 534 public ratings
Showroom listings rate the brand well; the national review and complaint pages are dominated by shade variation, transit damage and after-sales blame-shifting.
Shade and lot mismatch inside the same order
NegativeFlatness — bending and lippage after laying
NegativeTransit damage, and nobody owns it
NegativeKajaria Eternity
kajariaeternity.com, kajariaceramics.com, brand social, YouTube
80
From 532 public ratings
There is no architect or specifier conversation about Eternity to read. What does exist — and had not been looked at — is the Eternity World showroom network, which carries 532 public ratings across Justdial, Google and IndiaMART. That is where the brand is actually being judged, and it is being judged on selling, not on tiles.
The showroom, not the tile, is where the brand loses the customer
NegativeOrder promises are not kept, and calls go unanswered once money is in
NegativeA project buyer walked away from the series after a quality dispute
NegativeKerovit
ConsumerComplaints.in, Justdial Pune experience centre, forums
82
From 385 public ratings
Kerovit is in the consideration set against Jaquar and Cera, and the public record is about installed-product failure and replacement runaround, not looks.
Manufacturing defect and leakage on a wall-hung WC
NegativeSensor and electronic fittings failing in commercial installations
NegativeCracked washbasin and a dealer who declined the claim
NegativeGresbond (adhesives, grouts, cleaners)
gresbondbykajaria.com, brand social, mason testimonial videos, IndiaMART
88
From 5 public ratings
The Gresbond conversation is almost entirely company-published. A second look found an independent base, but a tiny one: five ratings in total across Amazon, IndiaMART and Justdial — for a business growing 81% year on year.
The pitch: cement fails, adhesive holds
NeutralMason advocacy is the strategy — and it is working on brand channels
PositiveContractor testimonial, published by the brand
Positive