Shade and lot mismatch inside the same order
NegativeWe purchased 5 box of tiles… 3 boxes are same as we chooses but other 2 boxes are different.
kumarkamleshgupta · 11 May 2022 All brand reports
DeployOne Sense · brand report
Kajaria Tiles
Showroom listings rate the brand well; the national review and complaint pages are dominated by shade variation, transit damage and after-sales blame-shifting.
MouthShut, ConsumerComplaints.in, Justdial showroom listings, X replies · Read live by DeployOne Sense on 5 Sep 2026 · review sites, complaint registries, local listings, brand-owned channels
Reputation index
66
Weighted average of every public rating found for this brand, normalised to 100 — 534 ratings in total. No estimate involved.
What the public record shows
Justdial — Display Centre, Vyttila, Ernakulam3.9/5(204)Justdial — Display Centre, Banjara Hills, Hyderabad4.1/5(115)MouthShut — Kajaria Tiles, Mumbai (38% would recommend)2.32/5(215)ConsumerComplaints.in — 'Kajaria Tiles'33 complaintsConsumerComplaints.in — 'Kajaria'13 complaintsCompared against H&R Johnson — Comparison guide 'Kajaria Tiles vs Johnson Tiles'
What people actually said
Verbatim, with the source next to it
Each quote is copied word for word from the page linked beside it, with the handle and the date it was posted.
Flatness — bending and lippage after laying
NegativeThere's a bend in every corner of the tile.
Riti_99 · 7 Apr 2022Transit damage, and nobody owns it
NegativeOut of 49 box 15 box damaged… Neither the company nor the dealer taking responsibility.
Madhurasp · 7 Dec 2022Delivery delay after full advance payment
NegativeDealer is blaming Kajaria for the delay… They take 100% payment in advance.
Jai Kishan1988 · 22 Mar 2024After-sales response — blame moved to the mason
NegativeThe tiles delivered to my site had severe edge chipping… the Kajaria Kannur sales head jumped to blame the workmanship without even inspecting the site.
deevasan, MouthShut verified member · 5 Dec 2025Print repeat and pattern defects raised publicly to the brand handle
WatchWe purchased the tile of Kajaria but the repeat pattern is incorrect. They spoil the complete look.
reply to @KajariaCeramic · read 5 Sep 2026Marketing outpacing service, in the reviewer's words
NegativeOverall, Kajaria seems more focused on marketing than actual quality or customer support.
MouthShut reviewer · read 5 Sep 2026DeployOne Sense · competitive read
What is said about the competitors — and said in comparison
Same method as the rest of this report: public pages read live, scores weighted by the number of ratings behind them, quotes verbatim.
The tile category's public record is uniformly harsh, and it is harsh about the same four things for every brand: shade and lot variation inside one order, tiles that are not flat, transit damage nobody owns, and a service visit that arrives late or blames the mason. Kajaria is not an outlier on any of them. Where brands separate is not the product complaint — it is who answers first, and whether the showroom experience is good enough to carry the brand's rating on its own.
Side by side, on the public record
Kajaria Tiles (this report)
Showroom listings rate the brand well; the national review and complaint pages are dominated by shade variation, transit damage and after-sales blame-shifting.
66534 ratings
H&R Johnson (Prism Johnson)
9 complaint threads, titled almost identically to Kajaria's: 'defective floor tiles', 'irregular size of tiles', 'Different shades was sent', 'Quality & Non-Responsive Customer Support'
6943 ratings
Somany Ceramics
MouthShut score 1.50/5 across 127 votes; only 23% of voters would recommend
30127 ratings
Orientbell
No comparable national complaint concentration surfaced on the pages read
96171 ratings
Index is the weighted average of every public rating found for that brand, normalised to 100. Page types differ between brands, so read the direction, not the decimal.
What is being said about each competitor
H&R Johnson (Prism Johnson)
69 · 43 ratings
9 complaint threads, titled almost identically to Kajaria's: 'defective floor tiles', 'irregular size of tiles', 'Different shades was sent', 'Quality & Non-Responsive Customer Support'
Where they are strong — Endura functional range (anti-skid, anti-static, high-load) reads as the safe specification choice in comparison guides
Where the record hurts — Same defect complaints as Kajaria, plus an unanswered-support theme in the complaint titles themselves
“Quality & Non- Responsive Customer Support”Complaint thread title, ConsumerComplaints.in
Somany Ceramics
30 · 127 ratings
MouthShut score 1.50/5 across 127 votes; only 23% of voters would recommend
Where they are strong — Bathware plus tiles under one name; positioned in comparison writing as the versatile, value option
Where the record hurts — The worst surface-durability record of the three: shine loss and scratching inside months, grade mixing inside a single order, replacement claims rejected
“In three months you can notice the shine is gone, scratches have started coming and the passage area has become complete dull… tiles which are supposed to last 6–7 years have not lasted even 3 months.”MouthShut reviewer
Orientbell
96 · 171 ratings
No comparable national complaint concentration surfaced on the pages read
Where they are strong — The highest single showroom rating found anywhere in the category, on the largest showroom base — the boutique format is doing real reputational work
Where the record hurts — Thin national review presence, so the good number rests on one flagship listing
What is said when the brands are compared directly
How buyers are told to choose
Kajaria is positioned as the design-forward, largest-scale choice; Johnson as functional excellence and time-tested reliability for industrial and high-load work.
MyTyles · 'Kajaria Tiles vs Johnson Tiles'Price framing
Entry ceramic ₹25–₹60/sq ft for Kajaria against ₹28–₹55 for Johnson; mid-range designer ₹70–₹150 against ₹60–₹120. The guide concludes Johnson 'often delivers better value in the mid-range, and Kajaria justifies its pricing through trend-driven designs'.
MyTyles · 'Kajaria Tiles vs Johnson Tiles'Against Somany
Kajaria is written up as innovation-led on polished and glazed vitrified surfaces; Somany as high-definition tiles plus bathware, 'a cohesive aesthetic experience'. Neither guide separates them on after-sales.
Tileswale · 'Kajaria vs Somany'What no comparison guide answers
Every guide compares design, price band and product range. None compares response time, shade assurance or who owns transit damage — which is exactly what the complaint pages are about.
DeployOne read across both guides
Where the gap is winnable
- Kajaria's showroom listings (3.9–4.1) already beat Johnson's (4.1 on 34 ratings) on base size, and Somany is not in the same conversation — the showroom is the asset to amplify, not defend.
- Orientbell's 4.8 on 171 ratings shows what a boutique-format experience can be worth publicly; Kajaria has far more display centres and a lower average, so the upside is operational, not structural.
- Nobody in this category answers fast. First brand to publish a response clock on shade and damage cases owns the one axis every complaint page is actually about.
- Somany's shine-loss and grade-mixing thread is the sharpest competitive wedge available — lot-level shade and surface assurance evidence, published, converts their weakness into Kajaria's proof.
What the market is asking for
- Lot-level shade assurance before dispatch, not after the wall is laid
- One accountable owner for transit damage between company and dealer
- Order and dispatch status the customer can see without chasing the dealer
- Site inspection before workmanship is blamed
What DeployOne would do about it
- Route every complaint page, listing and social reply into one Sense inbox with a named owner and a clock
- Voice agent (DeployOneConnect) that calls back within the hour on damage and shade cases and books the site visit
- Publish order and dispatch status to customer and dealer from SAP so the delay question answers itself
- Feed shade and flatness complaints back to the plant as a quality signal by lot and line
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