Shade and lot mismatch inside the same order
NegativeWe purchased 5 box of tiles… 3 boxes are same as we chooses but other 2 boxes are different.
kumarkamleshgupta · 11 May 2022 All brand reports
DeployOne Sense · brand report
Kajaria Tiles
Showroom listings rate the brand well; the national review and complaint pages are dominated by shade variation, transit damage and after-sales blame-shifting.
MouthShut, ConsumerComplaints.in, Justdial showroom listings, X replies · Read live by DeployOne Sense on 5 Sep 2026 · review sites, complaint registries, local listings, brand-owned channels
Reputation index
66
Weighted average of every public rating found for this brand, normalised to 100 — 534 ratings in total. No estimate involved.
What the public record shows
Justdial — Display Centre, Vyttila, Ernakulam3.9/5(204)Justdial — Display Centre, Banjara Hills, Hyderabad4.1/5(115)MouthShut — Kajaria Tiles, Mumbai (38% would recommend)2.32/5(215)ConsumerComplaints.in — 'Kajaria Tiles'33 complaintsConsumerComplaints.in — 'Kajaria'13 complaintsCompared against H&R Johnson — Comparison guide 'Kajaria Tiles vs Johnson Tiles'
What people actually said
Verbatim, with the source next to it
Each quote is copied word for word from the page linked beside it, with the handle and the date it was posted.
Flatness — bending and lippage after laying
NegativeThere's a bend in every corner of the tile.
Riti_99 · 7 Apr 2022Transit damage, and nobody owns it
NegativeOut of 49 box 15 box damaged… Neither the company nor the dealer taking responsibility.
Madhurasp · 7 Dec 2022Delivery delay after full advance payment
NegativeDealer is blaming Kajaria for the delay… They take 100% payment in advance.
Jai Kishan1988 · 22 Mar 2024After-sales response — blame moved to the mason
NegativeThe tiles delivered to my site had severe edge chipping… the Kajaria Kannur sales head jumped to blame the workmanship without even inspecting the site.
deevasan, MouthShut verified member · 5 Dec 2025Print repeat and pattern defects raised publicly to the brand handle
WatchWe purchased the tile of Kajaria but the repeat pattern is incorrect. They spoil the complete look.
reply to @KajariaCeramic · read 5 Sep 2026Marketing outpacing service, in the reviewer's words
NegativeOverall, Kajaria seems more focused on marketing than actual quality or customer support.
MouthShut reviewer · read 5 Sep 2026What the market is asking for
- Lot-level shade assurance before dispatch, not after the wall is laid
- One accountable owner for transit damage between company and dealer
- Order and dispatch status the customer can see without chasing the dealer
- Site inspection before workmanship is blamed
What DeployOne would do about it
- Route every complaint page, listing and social reply into one Sense inbox with a named owner and a clock
- Voice agent (DeployOneConnect) that calls back within the hour on damage and shade cases and books the site visit
- Publish order and dispatch status to customer and dealer from SAP so the delay question answers itself
- Feed shade and flatness complaints back to the plant as a quality signal by lot and line
Other brand reports