Manufacturing defect and leakage on a wall-hung WC
NegativeManufactured defect / leakage — replacement still not resolved.
Naresh9793 · 16 May 2025 All brand reports
DeployOne Sense · brand report
Kerovit
Kerovit is in the consideration set against Jaquar and Cera, and the public record is about installed-product failure and replacement runaround, not looks.
ConsumerComplaints.in, Justdial Pune experience centre, forums · Read live by DeployOne Sense on 5 Sep 2026 · review sites, complaint registries, local listings, brand-owned channels
Reputation index
82
Weighted average of every public rating found for this brand, normalised to 100 — 385 ratings in total. No estimate involved.
What people actually said
Verbatim, with the source next to it
Each quote is copied word for word from the page linked beside it, with the handle and the date it was posted.
Sensor and electronic fittings failing in commercial installations
NegativeUnreliable products… extremely poor service.
Justdial reviewer, on a urinal sensor · 4 Sep 2026Cracked washbasin and a dealer who declined the claim
NegativeCracked washbasin — dealer refused replacement.
Shobhit kumar gupta · 19 Apr 2018Spares and seat-cover replacements hard to get
WatchSeat cover replacement — no response from service.
subbu777 · 27 Oct 2021Showroom experience is where the brand scores
Positive4.1 out of 5 across 385 ratings at the Pune experience centre.
Justdial listing · read 5 Sep 2026DeployOne Sense · competitive read
What is said about the competitors — and said in comparison
Same method as the rest of this report: public pages read live, scores weighted by the number of ratings behind them, quotes verbatim.
This is the most damning public record of any category Kajaria competes in — and it belongs to the incumbents. Jaquar, Cera and Hindware together carry 6,468 MouthShut votes and not one of them clears a 1.5/5 score or a 17% recommendation rate. The complaints are never about how the product looks. They are about a service request that is taken, closed without a fix, and never called back. Kerovit's 4.1 experience-centre rating sits in a category where the market leaders are actively disliked.
Side by side, on the public record
Kerovit (this report)
Kerovit is in the consideration set against Jaquar and Cera, and the public record is about installed-product failure and replacement runaround, not looks.
82385 ratings
Jaquar
2,744 votes across two listings; 14% and 17% recommendation. The dominant theme is a warranty that exists on paper and a replacement that never ships
292,744 ratings
Cera Sanitaryware
806 votes, 14% recommendation. Tickets closed on an OTP without a fix; warranty running out while the customer waits
28806 ratings
Hindware
2,918 votes — the largest rated base in Indian bathware — at 1.35/5 and 13% recommendation. Lowest score of any brand read in this project
272,918 ratings
Index is the weighted average of every public rating found for that brand, normalised to 100. Page types differ between brands, so read the direction, not the decimal.
What is being said about each competitor
Jaquar
29 · 2,744 ratings
2,744 votes across two listings; 14% and 17% recommendation. The dominant theme is a warranty that exists on paper and a replacement that never ships
Where they are strong — Category default in specification, premium shelf presence, widest dealer network
Where the record hurts — Warranty-versus-reality gap is the single loudest complaint in the whole bathware record, and it is measured in months
“I invested about 13 lakhs of fittings… a mechanic inspected the seat and found it defective. I was assured it would be replaced within a week. About 5 months have passed… in vain.”MouthShut reviewer, Delhi
Cera Sanitaryware
28 · 806 ratings
806 votes, 14% recommendation. Tickets closed on an OTP without a fix; warranty running out while the customer waits
Where they are strong — Strong mid-market price positioning and retail availability
Where the record hurts — Service tone. The quotes are not about defects any more — they are about how customers were spoken to
“A support representative told me: do whatever you want, we will not fix it… you are not our only customer, we have many others.”MouthShut reviewer
Hindware
27 · 2,918 ratings
2,918 votes — the largest rated base in Indian bathware — at 1.35/5 and 13% recommendation. Lowest score of any brand read in this project
Where they are strong — Enormous mindshare and shelf reach across sanitaryware and appliances
Where the record hurts — Complaint registration itself fails: no working channel, technicians who take 15–20 days, a one-inch spare part unavailable
“I am unable to register complaint because of no any number, no any medium is work for complaint… the worst customer service ever.”MouthShut reviewer
What is said when the brands are compared directly
The scoreboard
Kerovit 82 on a Justdial experience-centre base of 385, against Jaquar 29 (2,744 votes), Cera 28 (806) and Hindware 27 (2,918). Different page types, so not a like-for-like score — but the direction is not close.
Justdial and MouthShut listings, all four brands
What the complaints are about
Across all three incumbents, product failure is the opening line and service failure is the review. Soft-close mechanisms, leaking seals, stuck flushes — then months of unanswered follow-up.
MouthShut, 6,468 votes read
Where Kerovit is invisible
Kerovit has one rated location and no product-level public record at all. In a category where rivals are at 13–17% recommendation, that silence is unused ammunition, not safety.
DeployOne read
Where the gap is winnable
- Three market leaders sit under 1.5/5 on 6,468 votes for one reason: nobody calls back. A voice agent that closes the loop within the hour is not an efficiency play here — it is the entire competitive position.
- Every rival's worst quotes are about warranty promises that did not convert into a replacement. A visible, tracked warranty-to-replacement clock is directly aimed at their weakest point.
- Cera and Hindware are losing customers on tone, not tolerance. Scripted, monitored service conversations are a cheap and immediate differentiator.
- Kerovit needs a public product-level record. Inviting and answering reviews at scale, while rivals sit at 13–17%, compounds fast.
What the market is asking for
- A service promise on installed product — who comes, and when
- Spares and seat covers available without escalating publicly
- Sensor and electronic ranges that hold up in hotels and offices
What DeployOne would do about it
- Plumber and service voice line with first-time-fix tracking (DeployOneConnect)
- Warranty and spares self-service so a seat cover never becomes a public complaint
- Field-failure feedback loop by SKU into the Kerovit plant, which ran at 59% in Q4 FY26 and has room to build differently
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