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Kajaria Eternity

Kajaria Eternity

There is no architect or specifier conversation about Eternity to read. What does exist — and had not been looked at — is the Eternity World showroom network, which carries 532 public ratings across Justdial, Google and IndiaMART. That is where the brand is actually being judged, and it is being judged on selling, not on tiles.

kajariaeternity.com, kajariaceramics.com, brand social, YouTube · Read live by DeployOne Sense on 5 Sep 2026 · review sites, complaint registries, local listings, brand-owned channels

Reputation index

80

Weighted average of every public rating found for this brand, normalised to 100 — 532 ratings in total. No estimate involved.

The product conversation is still brand-published only — no independent specifier review base exists. The showroom conversation, by contrast, is large and mostly about selling behaviour: hidden add-ons, missed delivery promises and unanswered calls. Two of eight listings sit below 4.0.

What people actually said

Verbatim, with the source next to it

Each quote is copied word for word from the page linked beside it, with the handle and the date it was posted.

The showroom, not the tile, is where the brand loses the customer

Negative

Disappointing experience with this store! ... he added ₹4,000 to the final price. He promised next-day delivery (99% sure) but failed to meet that commitment ... Poor communication, hidden costs, and unmet promises.

Google review, Kajaria Eternity World, New Delhi · read 5 Sep 2026

Order promises are not kept, and calls go unanswered once money is in

Negative

They take the orders and give the commitments every time for on time delivery. Once order were placed all of them stop picking up the calls including Owner Mr Varun & never ever give the delivery on time.

Google review, Kajaria Eternity World, New Delhi · read 5 Sep 2026

A project buyer walked away from the series after a quality dispute

Negative

We have ordered for 7 containers of Kajaria Eternity tile for our project in Cochin, Many of the tiles are bend and in poor quality ... So we have discontinued this series and fixed the other brand for another 4 premium projects in cochin it self.

snair1978, MouthShut verified member · 23 Oct 2020

What the market is asking for

  • A quoted price that does not move, and a delivery date that holds
  • Someone who answers the phone after the order is placed
  • Independent proof for a specification decision — case studies, tested performance, installed references
  • Confidence that a large slab can be handled and laid on an Indian site

What DeployOne would do about it

  • Score every Eternity World showroom on its own public rating monthly — the network already generates the data; nobody reads it
  • Order-status and delivery-promise voice line so the buyer never has to chase the showroom owner (DeployOneConnect)
  • Route every new low rating naming price add-ons or delivery to the regional head within 24 hours, and baseline how many are answered today
  • Turn installed projects into citable references a specifier can find, then measure whether the specifier conversation moves
  • Fixer and applicator voice line for large-format laying support (DeployOneConnect)
See the ten applications for Kajaria Eternity

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