DeployOneConnect
Omnichannel Voice AI
Human-quality AI voice across phone, WhatsApp and web — 74 languages, sub-400ms response, 10,000 concurrent calls, with real system access: order lookups, CRM writes, ticket creation and live handoff to a person.
What it does
- 10,000 concurrent live calls, inbound and outbound
- Sub-400ms response — natural turn-taking, no dead air
- 74 languages including 12 Indian languages
- One agent brain across phone, WhatsApp, SMS, RCS, email and web
- Real tool use: stock lookups, CRM writes, ticket creation, live human handoff
5M+ outbound minutes a month, 70% connect rate, 95% of inbound queries fully handled by AI.
At Kajaria
The single highest-leverage product for Kajaria: dealers, plumbers, applicators, showroom walk-ins, collections and service all run on voice today — untracked and unscaled.
In numbers
10k calls
Concurrency
<400ms
Latency
74
Languages
Where it lands
The Kajaria brands this product serves
The work
7 applications delivered by DeployOneConnect
Each application names the operating metric it is built to move. That target is baselined against Kajaria\u2019s own data before any value is claimed.
| Application | Business | Target to baseline | Horizon |
|---|---|---|---|
Dealer Voice Desk A vernacular voice agent that takes dealer orders, answers stock and dispatch questions and logs every call — 24x7, in 12 Indian languages. | tiles | 70% of routine dealer calls handled without a human | 0-90 days |
Collections Voice Agent Polite, compliant, multi-language reminder calls tied to ageing buckets, with promise-to-pay capture written back to SAP. | tiles | DSO down 4-7 days | 0-90 days |
Experience Centre Voice Concierge Captures every walk-in, calls back within the hour in the visitor's language, books the designer meeting and never loses a lead. | eternity | Walk-in capture from under 20% to 90%+ | 0-90 days |
Plumber Loyalty Voice Engine Outbound and inbound voice agent that registers plumbers, confirms scheme points, answers queries and keeps the influencer network warm at scale. | kerovit | Active plumber base up 3-4x | 0-90 days |
Applicator Voice Helpline An always-on multilingual voice expert for applicators: which product, how much, what curing time, what to do on a problem site. | adhesives | Correct-usage rate up sharply, claims down | 0-90 days |
Showroom Voice Concierge Every walk-in, missed call and web enquiry answered and followed up by a voice agent that speaks the customer's language and books the visit. | retail | Lead capture from under 20% to 90%+, conversion up 15-25% | 0-90 days |
Distributor Voice Desk Voice agent taking distributor orders, quoting grades and confirming dispatch without a call centre. | plywood | Order-taking cost down 60% | 0-90 days |
Reference
Closest customers to Kajaria's shape
Dealer-channel manufacturer, same distribution shape as Kajaria
Water heaters sold through plumbers and retail — Kerovit's exact channel
Multi-store retail intelligence and brand hub
Rest of the shelf